THE SANDBOX Santa Barbara
Community Manager
THE SANDBOX Community Manager role is the face and voice of THE SANDBOX working directly with the ownership and Community Managers at the other SANDBOX locations.
The Community Manager role will focus on the following areas:
- CUSTOMER EXPERIENCE: You must understand THE SANDBOX member experience (from customer discovery to member sign up to member curation) and create ways to improve it. The knowledge is vital to member long term satisfaction as it will empower you to find innovative solutions and curate an atmosphere where people are excited to come to work and CONNECT with other members and our events and programs.
- MEMBER CURATION: Connecting Members to other members, programs and mentors. Helping to ensure that members are excited about their SANDBOX experience and acting as amplifiers for THE SANDBOX message.
- NEW MEMBER SALES: You will make an impressive initial contact with a new or potential member which includes greeting people with enthusiasm and openness, giving informative and compelling tours, listening intently to the customer’s needs, and then selling them the appropriate services (membership, conference room, event space).
- OPERATIONS: You will be responsible for making THE SANDBOX look amazing each day and operating smoothly with regard to cleanliness, stocking of necessary supplies, management of janitorial services, mail delivery, creating a record of maintenance/punch-list. The goal is to make THE SANDBOX member experience effortless, convenient and beautifully efficient.
- MANAGING & MAINTAINING THE SPACE: Job duties include preparing the space for upcoming conference room rentals and events. Keeping up on the daily/weekly/monthly calendar to make sure all members, guests and partners’ event experience runs flawlessly. (guest logins, technology needs, drinks, furniture layout, cleanliness of rooms, coordination with a point person). This includes physically preparing the space for events and restoring the space back to the office environment after the event.
Desired Skills and Experience:
The successful candidate will be able to demonstrate the following:
- Proven work experience in a customer service related field or hospitality driven role in: Guest Service, Customer Service, Sales, or a similar field.
- Outstanding communication skills in person, on the phone and by email. Traits include active listening and tactfulness and ability to communicate in a presentation format.
- Demonstrated ability to bridge the gap between Hospitality and Operations.
- Experience in conflict management and conflict resolution
- High level of emotional intelligence
- Proven leadership experience
- Ability to understand and manage the complexity of being part of a team, yet working autonomously
- Demonstrate initiative, capacity to work without supervision and confidence in decision making
- Ability to work calmly under pressure with good time management skills
- Possess a strong sense of responsibility, reliability and professional presentation
- Display a great level of enthusiasm and positivity
- Highly approachable and open personality
- Strong organizational skills and high level of attention to detail
- Excellent verbal and written English language skills, another language(s) is a plus, Spanish would be amazing.
- Basic computer program knowledge: Spreadsheets, Documents, Cloud Software, Collaborative Project Management Software, Dropbox, Google Docs, Sheets etc.
Interested?
Send us an email with an attached resume in PDF form to jobs @ thesandboxsb.com